Customer Support Systems
Your customers need help, and how you respond is part of your brand. We build systems so great support doesn’t depend on you being available every hour, and can run it for you if you’d rather not.
Best for Small businesses with growing inboxes, service businesses handling bookings or questions, and anyone whose customer communication is eating their time.
Pick your starting point
Every price is a “starting at.” Final quotes are confirmed on a short scope call once we know the details. Complexity, content readiness, integrations, and timeline all affect the number.
StarterInbox Relief
from $400
A business drowning in repetitive questions that could be answered automatically.
A simple, functional help desk setup with canned replies and auto-routing so routine questions answer themselves.
- Help desk platform setup (Tidio, Freshdesk, or your choice)
- Up to 10 canned replies (FAQ-based: you supply answers, we build flows)
- Email routing and basic tagging setup
- 1-hour walkthrough and handoff
Not included: Custom chatbot, live chat coverage, ticket volume handling, ongoing management.
Start with Inbox ReliefGrowthSupport System
from $1,800
A business that wants a complete, professional customer support operation without hiring a support team.
A full help center, an AI-powered chatbot or FAQ assistant, and the workflows to keep it running smoothly, handed off ready to go.
- Help center build-out (up to 20 articles, organized by topic)
- AI chatbot or FAQ assistant setup (handles up to 80% of common questions)
- Ticket routing, tagging, and escalation rules
- Up to 3 email automation flows (welcome, follow-up, or satisfaction check-in)
- Team training session (up to 1 hour)
- Post-launch support included
Not included: Live chat staffing, ongoing ticket management, custom NLP development, third-party software licenses.
Start with Support SystemProManaged Support
from $1,800/mo
A business that wants front-line customer support handled: not just the tools, but the actual responses.
Ongoing, managed customer support. Your inbox is monitored, tickets are handled or triaged, and your customers get real responses without eating your day.
- Inbox monitoring during business hours (M–F, 9am–5pm local)
- Up to 150 tickets/month handled (escalations flagged to you)
- Live chat coverage during business hours (1 channel)
- CSAT tracking and monthly summary
- Help center article updates (up to 4 per month)
- Monthly performance report (volume, resolution time, CSAT score)
Not included: After-hours support, phone support, tickets over 150/month, multi-brand management.
Start with Managed SupportNeed help with customer support?
Tell us what you're working on. We'll figure out the right tier and the real number together on a free 20-minute scope call.